This is an introduction and walk through of using Google Forms, reacting to data as it comes in, and also setting a custom script to forward the contents of the request to a specific mail address. This is a feature that is very useful for doing things like surveys and basic initial user/customer engagement.
For internal use it should be more than fine. When embedding in a website there are issues about user privacy which need to be considered and managed. As of this writing, though Google itself does comply with the laws of the land (GDPR in the EU, FCC & FTC in the US, and other regulations in other countries), things like right to be forgotten should be practiced - i.e. a company should be able to either script or manually delete a user entry from someone who requests to do so.
Here are some more references I found helpful when setting up this script.
- Google script itself: Google Developers - Hugo Fierro
- Images in the website: Pexels.com
- this is a great site to find photographers and use images without the risk of copyrights - GDPR regulations https://gdpr-info.eu/
- Google's compliance with GDPR https://privacy.google.com/businesses/compliance/
- Other's take and understanding with GDPR compliance and privacy
I am not a privacy lawyer, but I want to make the information available about how useful the forms tool is and can be. The alternative to using something like forms requires a larger amount of code, the ability to setup a database of some sort, employing proper SSL certificates on the server, the server itself and likely storage of said server, another server or software set to send and receive emails, and a manager to run all of that infrastructure and backend. For anything which might not warrant all of that overhead, Google Forms is a great tool for collecting, managing and reacting to feedback.